Reference

What Our Legal Terms Mean for Your Account

Using vi177 means accepting the terms that govern your account, your deposits via bKash, Nagad or Rocket, and your access to the lobby.

Jurisdiction-dependent accessAccount rules apply on registrationbKash, Nagad, Rocket wallet policyContact us for any legal queryLocal law governs eligibility
vi177 What Our Legal Terms Mean for Your Account
ACCOUNT INTEGRITY

How We Handle Data, Cookies and Account Security

Your account data is stored securely and is not shared with third parties outside what is required to process your payments through bKash, Nagad or Rocket. We use cookies to keep your session active and to remember your login state across devices. You can manage cookie preferences from your browser settings at any time. Account security relies on your registered mobile number and OTP verification — keep that number current so you can always recover access.

Data Retention

We retain account and transaction records for as long as required by the applicable legal framework. You may request a summary of your stored data through our email support channel.

Cookie Policy

Session cookies keep you logged in across your visit. Persistent cookies remember language and wallet preferences. You can clear these at any time through your browser or app settings.

Account Security

OTP verification is required on every login from a new device. If your registered number changes, update it immediately through account settings before your next bKash, Nagad or Rocket transaction.

Requesting Changes

To correct, update or delete personal data tied to your account, submit a written request via email. We verify identity before making any changes to wallet-linked account details.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about how our terms apply to your account, or if you want to request a change to your personal data, our support team handles policy queries directly. You can reach us through live chat inside your account dashboard, by email for formal written requests, or through our mobile support channel if you are on the go. We aim to respond to legal and policy queries within a reasonable time — formal written requests may take longer than general account questions.

Live Chat Open the chat widget inside your account dashboard. This is the fastest path for general policy questions about your account status or wallet verification.
Email Support Send formal written requests — including data access or deletion requests — by email. Retain a copy of your message and note the date you sent it.
Mobile Account Help If you access vi177 on your phone via bKash, Nagad or Rocket, our mobile support channel is accessible from the account menu under Help and Policy.

Common Legal Questions About Your Account

These are the questions we get most often about how our legal terms work in practice. If your question is not here, reach us through live chat or email and we will address it directly.

Eligibility depends on your local law and the region you access from. We do not make that legal determination for you — check your local jurisdiction before opening an account.

If your account is closed, any pending wallet balance subject to the applicable terms will be reviewed. Contact support via live chat or email to initiate the process formally.

Yes. Send a written request by email, including your registered account details. We verify your identity first, then provide a summary of stored data within a reasonable timeframe.

Submit a deletion request by email from the address linked to your account. We will confirm receipt and process it in line with our retention obligations under applicable law.

The English-language version of the terms always prevails over any translated or summarised version. The most recently published version on this page is the one that applies.

No — all account types carry the same obligations regardless of which wallet you use. bKash, Nagad and Rocket accounts are all bound by the same terms stated at registration.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.